Terms and Policies

 Shipping Information

Standard Shipping to anywhere in Israel is expected to be between 5-9 business days. You may upgrade the shipping to "Door to Door delivery" - expected shipping time is up to 3 Bussiness days at a cost of 50NIS.

International Shipping to most countries is expected to be between 12-15 business days at a cost of 80 NIS.  

 

Please note that business days do not include weekends (Friday and Saturday in Israel, Saturday, and Sunday in most countries) local holidays, and the day of pick up.  In addition, shipping may be delayed due to custom hold up or extreme weather conditions.  

Please be aware that we take no responsibility for any applicable import duty, customs and value added taxes (VAT) that may be charged by the country of import. The recipient of the merchandise will be required to pay all applicable import duty, customs or VAT upon delivery. (International Delivery)

 

Payment Information

 

Upon checkout, you will be asked to pay via Paypal.  You may pay via Paypal with almost all credit cards.

 

Return Policy

 

If you are unhappy in any way with your purchase, you can return it and receive a full refund (subject to deductions as listed below)).

Returns must be shipped within 5 days of delivery, using a shipping service that delivers within 14 days.  Please contact us prior to shipping.  

 

The item must be in its original (new and unused) condition with its tags on.

Please note that there are no returns of personalized items and products specifically produced upon the order of the client.  

 

We will pay you the refund you as soon as we receive the returned products, from which we will deduct accrued credit card commissions of 2.5% (if applicable) and the actual shipping costs paid by us  (our participation in shipping costs varies between $10-$30).     

 

Postage must be paid by the sender, and will not be refunded by Shells Home.

 

All returns should be sent to:

Shelly Levy

Professor Israel Yavin 1,

Petah Tikva, Israel